Iowa American Water reminds customers to protect their plumbing and water meter from the cold – 2022

DAVENPORT, Iowa – As temperatures continue to drop, Iowa American Water reminds customers to protect their home’s plumbing and water meter from the cold to avoid the cost and frustration of broken pipe repairs and water meter replacements.

“Taking preventative action as soon as colder temperatures arrive can help protect our customers from unforeseen repair costs, frustration and higher water bills this winter,” said Brad NielsenVice President of Operations for Iowa American Water. They can also help prevent temporary interruptions in water service.

Iowa American Water encourages customers to consider the following advice and take the necessary precautions:

Before the freezing cold sets in:

Make sure everyone in your home knows where the main water shutoff valve is so they can shut off the water in an emergency. The valve is usually located where the water line enters the house. This could be in the basement, crawl space, or utility closet. When locating the valve, be sure to mark it with an identification tag.

Check pipes that run through unheated spaces or rooms, such as crawl spaces, basements, garages, or uninsulated exterior walls.

Protect exposed pipes by wrapping them with heating tape, pre-molded foam rubber sleeves or fiberglass insulation, available at hardware stores. If you installed heat tape over exposed pipes, inspect the tape for cracks or fraying and make any necessary repairs.

If your water meter is outdoors, make sure your meter cover is securely closed.

Eliminate sources of cold air near pipes by sealing any openings or cracks that could cause drafts. Close air vents in crawl spaces.

Drain all outdoor garden hoses, roll them up and store them indoors to avoid cracks. If you have an indoor valve for the outdoor faucet(s), close it and drain the water from the pipes leading to the faucet(s).

Turn off and drain your irrigation system.

If you’ll be away for a few days or more, leave your thermostat at 55 degrees to avoid freezing.

If no one will be home for an extended period during the winter months, consider contacting Iowa American Water at (866) 641-2108 to shut off the water and hire a plumber to flush your system. By doing this, there will be no water in your pipes to freeze if your furnace stops working.

When temperatures drop below freezing:

If your kitchen or other sinks are located against exterior walls, be sure to open cabinets in that space to allow hot air to reach the pipes.

Run a small trickle of water overnight to prevent the pipes from freezing, and collect the water in a bucket or tub to use for other purposes.

If your pipes freeze, turn off the water immediately.

Do not attempt to thaw frozen pipes unless the water is turned off – freezing can often cause unseen cracks in the pipes or joints which will leak when thawed.

Apply heat to a frozen pipe by warming the air around it – avoid using kerosene heaters or open flames.

Once the pipes have thawed, slowly turn the water back on and check for cracks and leaks.

About Iowa American Water

Iowa American Watera subsidiary of American water (NYSE: AWK), is the state’s largest investor-owned water utility, providing reliable, high-quality water services to approximately 213,000 people. For more information, visit and follow Iowa American Water on Twitter and Facebook.

About American water

With a history dating back to 1886, American water (NYSE:AWK) is the largest and most geographically diverse WE publicly traded water supply and sanitation company. The company employs more than 6,400 dedicated professionals who provide regulated, type-regulated drinking water and sanitation services to more than 14 million people in 24 states. American water provides safe, clean, affordable and reliable water services to our customers to help them live. For more information, visit and American water on Twitter, Facebook and LinkedIn.



Lisa Risen

External affairs manager

Email: [email protected]